Complaints up 50% annually in 2 years
RBI processed 25% more cases in 2023-24, backlog persists
95 banks received 10 million+ complaints
More digital users, but service lags
Many rural customers lack complaint awareness
Urban areas file 70% of RBI complaints
PSBs lost 150,000 clerks (2013-2024)
Longer wait times, unresolved issues
PSBs still have the most complaints
Expanding workforce, but service gaps remain
Poor service hurts trust & deposits
Better grievance redress needed
40% of PSB director posts vacant
Weak leadership affects governance
Govt must fill key positions urgently
Banks & RBI must act fast
More staff, better grievance redress
Stronger service benefits all